
Keeping the Cost of Poor Quality Under Control with Power BI
A customer complaint has a measurable value on a credit note. A defective product has a material cost. Rework requires a certain number of labor hours. Yet these are only the most visible components of quality-related costs. In practice, quality issues also generate additional inspections, downtime, repeat production, expedited shipping, complaint handling, service activities, and lost employee time. According to ASQE data from 2025, only 31% of respondents said their organizations fully understood the impact of quality costs on financial performance. Power BI can bring fragmented data together and help answer a question that matters more than the number of complaints alone: How much does poor quality really cost the company, and where are the largest losses being generated?











